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Returns

Please refer to our full terms and conditions for information about returning products. Please note that as a Business to Business (B2B) supplier, the Distance Selling Regulations do not apply, although if the order does not meet your expectations you may still be entitled to return it for a full refund.

This means that you can return any product to us for a full refund if it is not what you expect, or not what you want. This does not apply to products which have been constructed or modified to your requirements, or to items which have been used in such a way as to make them not suitable for resale. You will be expected to cover the costs of the return carriage, and return the goods in a sellable condition.

Goods will be accepted for return providing the following conditions are met:-

In the event that we supply goods which are faulty, or not as specified, then of course we will pay for the return carriage as well as providing a suitable replacement  or refund at no extra charge. We will accept any faulty goods for a full refund if we are notified within 14 days of the order - outside of this time we will arrange a repair or replacement in accordance with the manufacturer's standard warranty.

You must contact us by phone on 01482 827600 to arrange a return. All returned goods will need to be securely packed in a stong box, and sent using a courier or recorded delivery service.